Khareedaar – Return & Refund Policy
At Khareedaar, your satisfaction is our priority. If you are not fully satisfied with your purchase, we’re here to help. Please read our return and refund policy carefully to understand your rights and our process.
1. Eligibility for Returns
You can request a return or exchange within 7 days of receiving your order if:
- The product is damaged or defective
- You received the wrong item
- The product is incomplete or missing accessories
- Your item is not as described
To be eligible, the item must be unused, in its original condition, and packed in its original packaging.
2. Non-Returnable Items
Certain items cannot be returned or refunded, including:
- Personal care items (e.g., hygiene products)
- Underwear, innerwear, or socks
- Perishable items (food, snacks, etc.)
- Items marked as Non-Returnable on the product page
- Products damaged due to customer mishandling
If you are unsure, you may contact our support before purchasing.
3. How to Request a Return
To start a return, follow these steps:
- Contact us at support@khareedaar.com or through the Live Chat.
- Provide your Order Number, product photo, and reason for the return.
- Our support team will review your request within 24 hours.
- Once approved, we will arrange pickup or guide you on how to send the item back.
4. Refund Process
After we receive and inspect the returned item:
- Refunds for cash orders will be issued as store credit or bank transfer, based on your preference.
- Refunds for online payments will be processed back to your original payment method.
Refunds typically take 3–7 working days after approval.
5. Exchanges
You may request an exchange for:
- Size issues
- Color issues
- Wrong or defective product
If the requested item is out of stock, we will offer an alternative or provide store credit/refund.
6. Order Cancellations
You can cancel your order before it is shipped by contacting customer support.
Once shipped, the order cannot be canceled and will be treated as a return.
7. Delivery Charges
- Return shipping is free if the mistake is from our side (wrong/damaged item).
- If the return is due to customer choice (e.g., changed mind), return shipping may be deducted from the refund.
8. Contact Us
For any questions or return inquiries, you can reach us at:
📧 support@khareedaar.com
💬 Live Chat on Khareedaar.com
Our team is here to help you every step of the way.